TradeR. Privacy Policy

Last Updated: 13 September 2026

Welcome to the TradeR. platform, operated by TradeR. App (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TradeR. mobile application, website, and related services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this privacy policy.

1. Information We Collect

We collect several types of information from and about users of our Platform depending on whether you are a Customer, Artisan, or Supplier:

1.1 Personal Information You Provide to Us

  • Account Registration Data: Name, email address, phone number, and password.
  • Professional & Business Data: For Artisans and Suppliers, we collect business names, Australian Business Numbers (ABNs) or equivalent tax identifiers, proof of trade licenses, and insurance details. Note: Uploaded photographic evidence of Trade Licenses, IDs, or sensitive administrative documents are securely encrypted, used exclusively for internal trust verification, and are never displayed publicly on your profile.
  • Profile & Portfolio Content: Photographs, videos, and descriptions of past work, building projects, and materials.
  • Communication: Messages exchanged with other users through the Platform and communications with our support team.
  • Financial Information: Payment card details or bank account information used for marketplace transactions (processed securely by third-party payment gateways like Stripe).

1.2 Information Collected Automatically

  • Metadata and Media Authenticity: Because TradeR. enforces strict guidelines against AI-generated imagery masquerading as real-world work, we automatically collect and analyze image metadata (such as EXIF data, timestamps, location of capture, and device info) when you upload photos or videos.
  • Device and Usage Information: IP addresses, browser types, mobile device identifiers, operating systems, and data on how you interact with our App (e.g., clicks, time spent on pages).
  • Location Data: If granted permission, we collect precise geolocation data to help connect Customers with local Artisans and Suppliers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Platform: Facilitating communication, connection, and quoting between Customers, Artisans, and Suppliers.
  • Trust, Safety & Authenticity Enforcement:
    • We actively utilize local metadata (EXIF) parsing on uploaded portfolios to automatically analyze physical camera origins, ensuring images reflect real, unmanipulated physical work without exposing your data to external APIs.
    • Verifying trade licenses, identities, and business registrations to maintain marketplace integrity. Uploaded regulatory documents are siloed from public databases.
  • Transactions: Processing payments for services, subscriptions, or material purchases.
  • Platform Improvement: Analyzing usage data to improve user interface, matchmaking algorithms, and overall performance.
  • Marketing & Communications: Sending service updates, promotional materials (which you can opt out of), and policy change notifications.

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • With Other Users: When a Customer requests a quote, necessary details (project scope, location, Customer name) are shared with the selected Artisan or Supplier. Conversely, Artisan and Supplier public profiles, reviews, and portfolios are visible to Customers.
  • With Third-Party Service Providers: We share data with vendors that assist us with payment processing (e.g., Stripe acts as our Data Processor for managing secure subscription payments; we share your email address, name, and internal User ID for this purpose), identity verification, data storage (e.g., Firebase, AWS), and AI content analysis.
  • For Legal Reasons: We may disclose your information if required by law, subpoena, or to protect the rights, property, and safety of TradeR. App, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred.

4. Artificial Intelligence (AI) and Content Authenticity

A core principle of TradeR. is the authenticity of the architectural, trade, and building work showcased.

  • Local EXIF Verification: To protect our Customers from fraudulent portfolios, we analyze uploaded visual content through local EXIF metadata processing. We examine device hardware signatures within image files to establish genuine, real-world camera origins. By utilizing our portfolio upload features, you consent to this metadata being securely read by our platform to assign authenticity metrics. No tracking data is sold or utilized beyond authenticity grading.
  • Authorized AI Tools and Concept Privacy: TradeR. provides internal generative AI tools to help users conceptualize future projects using imagery of their own spaces. We recognize the sensitive nature of these images (e.g., photos of your private home). Therefore, any "Saved Concepts" or AI-generated images stored on your profile are strictly private by default and are never visible to the public or other users browsing your profile. You have full control over this data and may explicitly choose to share these concepts by attaching them to private messages or quote requests sent to Artisans and Suppliers. Generated outputs will be clearly watermarked or labeled as non-physical concepts.

5. Data Security and Retention

  • Security: We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration.
  • Retention: We retain your personal data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete your public profile, but we may retain certain verification records and transaction histories for legal and accounting purposes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and Update: You can review and change your personal information by logging into the App and visiting your account profile page.
  • Data Deletion: You can request the deletion of your account and associated personal data by contacting us.
  • Opt-Out: You can opt out of non-essential marketing communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (including email notifications or in-app alerts).

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

TradeR. Support Team Email: support@traderapp.com.au